Emotional Sicily: Privacy Policy and Cookies Policy

 

At Emotional Sicily, protecting your privacy is a responsibility we take very seriously. We have prepared this Privacy Policy to help you understand how Emotional Sicily collects, uses and safeguards the Personal Information you provide to us on our websites, via email, via our social media accounts and through our service providers. By downloading, accessing or using our website or content, or providing information to us in connection with our website or other sites or services, you agree to the terms and conditions of this Privacy Policy.

Who We Are

Emotional Sicily is an online service that enables users to research and book travel experiences in Sicily (Italy). Our products and services are made available exclusively through our website www.emotionalsicily.com

What Information Do We Collect?

We receive and store any information you enter on our website or give us in any other way. We collect two types of information from you. Personal Information is information that identifies you personally, such as your first and last name, email address, telephone number, postal and email addresses, user name and password, passport number, date of birth, and billing information. We also collect other information that does not identify you personally, such as gender, country of residence and other demographic information.

When you register or book with Emotional Sicily, we ask for basic information including your name and email address, and other information such as your signup location. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from Emotional Sicily and enjoy other benefits of being a customer. If you do not provide Personal Information when purchasing one of our services, we cannot confirm your purchase or facilitate your booking.

Automatic Information

When you visit www.emotionalsicily.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of other Information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Payment Information

If you book a trip or excursion with Emotional Sicily, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on Emotional Sicily, you will be able to add, delete, or modify that information at any time in your Account Settings (not active yet).

Your Contributions

You can contribute to the Emotional Sicily website in a number of different ways, including writing reviews and rating trips, or submitting photos of your trip. We may store these contributions (your “Content”), publicly display them on our website and those of our affiliate partners and distributors, display them to other users, share them with our affiliate partners and distributors, and use them for promotional purposes. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Cookies, and How We Use Them

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At Emotional Sicily we make use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our website. We also use cookies to help us customize the content, experience, and advertisements provided to you on our website and to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites.

Third-Party Cookies: Emotional Sicily is committed to providing you with relevant content and information across our site. To do this, we may collect information about your searches and other site activities and use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through Emotional Sicily cookies. Other companies’ use of their cookies is subject to their own privacy policies and not ours.

Web Beacons: Our websites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We may use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

How We Use And Disclose Your Personal Information

We use your personal information in the following ways:

For bookings and to manage your account
To communicate with you in general
To provide you with the information you request about our products
To send you email marketing messages and information
To enable our third-party suppliers to fulfil your bookings
To confirm your purchases
To ensure you are correctly billed
To enable us to publish content you submit to us
To measure and track demographic details about our customers
To target content on our website to more closely match your interests and otherwise customize your experience with Emotional Sicily
To target the appropriate content for email marketing messages to better match your interests
To respond to your questions and comments
To measure interest in and improve our products, services and websites
To notify you about offers and products or services available from us or our partners that may be of interest to you
To solicit information from you, including through surveys
To resolve disputes or troubleshoot problems
To prevent potentially prohibited or illegal activities
To enforce our Terms of Use
To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
As otherwise described to you at the point of collection.

Sharing with Social Media Services

You can choose to access third-party social media websites and services through Emotional Sicily (such as Facebook and Instagram). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third-party social media websites.

Sharing with Service Providers

Some of the Personal Information we collect is shared with our service providers (e.g. tour and trip operators) who are directly involved in fulfilling the purchases you have made from us. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider’s privacy policy to determine how such service provider may use or disclose your Personal Information.

Other Sharing

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legitimate and enforceable subpoenas, court orders, or other legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions or otherwise establish or exercise our legal rights; (e) to protect and defend our rights, property or safety or those of any of our affiliates, our customers, or others; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; (h) to investigate, prevent, or take action regarding illegal or suspected illegal activities; (i) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or (j) as otherwise required by law.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Email Communications You Can Expect to Receive from

EMOTIONAL SICILY

We may send to you marketing emails with information about deals, destination, news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Emotional Sicily, you may email info@emotionalsicily.com and request to be unsubscribed by including your name, email address, and the word “unsubscribe” in the subject or message body.

Please note that even if you opt-out of receiving future marketing communications from Emotional Sicily, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products and services, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Emotional Sicily reserves the right to change this Privacy Policy by posting the changes on its website. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version. Using our websites or applications after a notice of changes has been sent to you or published on our website shall constitute consent to the changed terms and practices.

Copyright

The contents of www.emotionalsicily.com are the property of Emotional Sicily and subject to intellectual property protection. No content of the website may be reproduced, copied, published, distributed or placed onto other websites without our consent.

Contacting Us

If you have questions about Emotional Sicily’s Privacy Policy, please email us at info@emotionalsicily.com

 

Last update February 2020

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